Trust and Safety
How CoastMatch protects customers, businesses, and the integrity of the exchange.
Version 1.0 · Effective September 4, 2026 · Operational draft — under legal review · Published by Coast to Coast Communications, Inc.
Fraud and integrity controls
CoastMatch screens for duplicate requests, multiple accounts, reused photographs or documents, invalid contact information, collusion, recycled opportunities, unauthorized property requests, excessive cancellations, verification refusal, and repeated disputes.
Flagged records are routed to staff review. Specific internal detection rules are not published.
Reporting a concern
Members and customers can report a concern from any transaction record, or contact CoastMatch support directly.
Every report, decision, and reason is recorded in the audit history.
These policies are published by Coast to Coast Communications, Inc. for CoastMatch members and customers. They are operating policies and are not presented as attorney-reviewed or attorney-approved legal advice. Current publication status: Operational draft — under legal review.